Helpdesk and employee support
A clear place for your team to get help with computers, accounts, Microsoft 365 and day-to-day IT issues, with agreed response expectations.
Managed IT services · Metro Vancouver
Managed IT services in Vancouver that keep your business moving
From everyday employee support to Microsoft 365, security, backups and network care, Liontech helps local teams manage technology with a practical plan and an accountable IT partner.
Support for small and mid-sized teams
Remote and on-site service options
Clearly defined support scope
What's included
One partner for the IT your business depends on
A managed IT agreement can cover the systems your employees rely on every day. Your exact services and response commitments are confirmed in your proposal, rather than assumed from a generic package.
Microsoft 365 and cloud administration
Support for Exchange Online, Teams, SharePoint, OneDrive, identity, access controls and licensing, alongside your existing cloud infrastructure.
Workstation and device management
Device onboarding, patching, monitoring, endpoint protection and lifecycle planning to keep business computers manageable as your team grows.
Practical cybersecurity
Security reviews, multifactor authentication, account policies, email protection and endpoint security aligned with your business risks.
Backup and recovery planning
Review backup coverage for critical systems, document recovery priorities and build sensible restore-testing routines.
Network and server support
Support for business Wi-Fi, firewalls, remote access, servers and storage, with a roadmap for upgrades when they are necessary.
Why managed IT?
Spend less time putting out IT fires
When technology is managed reactively, small problems can interrupt staff and create unnecessary risk. A documented support process helps you plan improvements instead of waiting for failures.
Whether you're growing your team, moving offices or improving Microsoft 365 security, Liontech can coordinate support alongside the projects and vendors already involved in your business.
See our IT project servicesA practical IT management checklist
- Know who has access to business accounts and data.
- Maintain an accurate inventory of devices and software.
- Have documented backups and a recovery plan.
- Keep networks and business-critical systems maintained.
- Give employees a clear way to request help.
How we work
A straightforward path to organized IT
Understand your environment
We review your users, hardware, software, cloud services, vendors and current challenges.
Define the right support scope
We agree on priorities, responsibilities, security measures, support coverage and a service plan.
Organize and secure
We document your environment, address important gaps and establish a practical support workflow.
Maintain and improve
Ongoing support, monitoring and technology reviews help keep your IT aligned with the business.
Local IT support for Metro Vancouver
Liontech works with businesses in Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey and surrounding communities. Remote support handles many day-to-day needs; on-site work can be planned for infrastructure, devices and projects that require it.
Managed IT services: common questions
What size of business can use managed IT services?
Liontech works with small and mid-sized organizations. The right coverage depends on the number of people, locations, devices and business-critical systems you use.
Can you work with our existing IT person or provider?
Yes. We can discuss a shared-responsibility approach or a transition from an existing provider, with responsibilities defined before work begins.
Do you offer on-site IT support in Metro Vancouver?
Liontech serves organizations across Metro Vancouver with remote assistance and on-site services where appropriate to the work and agreement.
Is around-the-clock monitoring the same as 24/7 helpdesk support?
No. Automated monitoring and human helpdesk availability are different services. Monitoring coverage, support hours and response targets are set out in your selected plan.
Make your IT easier to manage
Tell us what you need help with. We'll discuss your environment, the right service scope and a sensible way forward.